Refund, Cancellation and Return Policy

Smart City Care are committed to providing exceptional service and customer satisfaction. We understand that circumstances may arise where you need to cancel an appointment, request a refund or inquire about returning a product. This Refund, Cancellation and Return Policy is designed to outline the processes and procedures for handling such requests.

Refund Policy

We strive to ensure that our customers are completely satisfied with the services they receive from Smart City Care. If for any reason you are not satisfied with the service provided, you may request a refund within 7 working days from the date of service completion. Refunds will be processed promptly and issued back to the original form of payment. Please note that refunds may take up to 7 working days to reflect in your account, depending on your financial institution's processing time.

Cancellation Policy

We understand that plans can change and you may need to cancel an appointment for services with Smart City Care. You have the flexibility to cancel any type of service appointment at any time, free of charge. Whether it's a change in schedule or a shift in priorities, we respect your decision to cancel and will accommodate your request accordingly. To cancel an appointment, simply contact our customer support team via email, phone or live chat and we will assist you with the cancellation process.

Return Policy

In the event that you have purchased a repair service part or product from Smart City Care, please note that we do not accept returns for these items. We take great care to ensure the quality and functionality of the parts and products we offer and all sales are final. If you have received a defective or damaged product, please contact our customer support team immediately and we will work with you to resolve the issue promptly.

Exceptional Circumstances

While we strive to maintain consistency in our refund, cancellation and return policies, we understand that there may be exceptional circumstances that warrant special consideration. If you believe your situation merits an exception to our standard policies, please reach out to our customer support team and we will do our best to accommodate your request.

Customer Support

If you have any questions, concerns or issues related to refunds, cancellations or returns, our dedicated customer support team is here to assist you. You can reach out to us via email, phone or live chat and we will respond promptly to address your inquiries and provide assistance as needed.

Policy Updates

Smart City Care reserves the right to update or modify this Refund, Cancellation and Return Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates and changes.